Refund & Cancellation Policy

This Refund & Cancellation Policy applies to paid subscriptions and other paid educational access purchased through PharmaSpark. It should be read together with the PharmaSpark Terms & Conditions and Privacy Policy.

Before completing a purchase, users should review the selected plan, price, duration, included access and other information displayed for that purchase. Paid access is activated after successful payment and transaction verification.

PharmaSpark subscriptions provide access for the duration associated with the purchased plan. Unless a recurring or auto-renewal feature is expressly offered and enabled for a particular purchase, a subscription does not automatically renew and no separate cancellation is required to stop future renewal. A user may stop using the Service at any time, but stopping use or deleting the application does not by itself create a right to a refund for an already activated subscription.

Because PharmaSpark provides digital educational content and access that may become available after successful payment verification, completed and successfully activated subscription purchases are generally non-refundable once access has been provided, except where a refund is required under applicable law or where PharmaSpark determines that a verified payment or technical issue justifies a refund.

If a user is charged more than once for the same intended purchase, or believes an incorrect amount was charged, the user should contact PharmaSpark Help & Support with the relevant transaction details. After verification, an eligible duplicate or incorrect payment may be refunded or otherwise corrected as appropriate.

If payment is successfully debited but the purchased subscription is not activated, PharmaSpark will first verify the transaction. Where the payment is confirmed as successfully received, PharmaSpark may activate the purchased access. If the issue cannot reasonably be resolved by providing the purchased access, an eligible refund may be processed as appropriate.

A failed, pending, interrupted or reversed payment does not by itself constitute a completed subscription purchase. Where an amount is debited but the transaction is not successfully completed or received, the payment provider or bank may automatically reverse or refund the amount according to its own processing timelines. Users may contact PharmaSpark if assistance with transaction verification is required.

Where a refund request is applicable, users should contact PharmaSpark through Help & Support or at support@pharmaspark.in. The request should include sufficient information to identify the purchase, such as the account email, transaction or payment reference, purchase date and reason for the request. Users must not send UPI PINs, CVVs, banking passwords, OTPs or other sensitive payment credentials.

Refund requests are subject to transaction verification and the circumstances of the request. If a refund is approved, it will ordinarily be initiated to the original payment method or handled through the applicable payment provider. The time required for the refunded amount to appear may depend on the payment provider, bank, payment method and applicable processing timelines.

Except where required by applicable law, a refund is generally not provided solely because a user changes their mind, does not use the subscription, uses only part of the subscription period, does not achieve an expected examination result, or no longer wishes to continue examination preparation after paid access has been successfully activated.

PharmaSpark is an educational and examination-preparation platform. Subscription fees are paid for access to the educational features and content included in the purchased plan. PharmaSpark does not guarantee examination selection, rank, score, admission, employment or any particular educational outcome. Failure to achieve a particular outcome does not by itself make a purchase eligible for a refund.

Where access is restricted, suspended or terminated because of verified fraud, abuse, unauthorized account transfer, manipulation, unlawful activity or a material violation of the PharmaSpark Terms & Conditions, refund eligibility, if any, will be determined in accordance with applicable law and the circumstances of the case.

If PharmaSpark discontinues or materially changes paid access in a way that affects an existing purchased entitlement, PharmaSpark will address the affected purchase in accordance with applicable law and the conditions associated with that purchase.

Payments and refunds may be processed through a third-party payment service provider or platform billing system. Such providers may apply their own transaction, reversal and refund-processing procedures and timelines. PharmaSpark may retain and use transaction references and related information necessary to verify and support a refund request.

Deleting a PharmaSpark account does not automatically create a refund entitlement for an already purchased or activated subscription. Users who believe they have an eligible unresolved payment or refund issue should contact Help & Support before completing account deletion where reasonably possible.

PharmaSpark may update this Refund & Cancellation Policy when its subscription model, payment processes, services, legal requirements or operational practices change. The current published version will identify the applicable effective or last-updated date where appropriate. Changes will be applied subject to applicable law and will not remove mandatory rights relating to completed purchases.

For subscription, payment, cancellation or refund-related questions, contact PharmaSpark through Help & Support in the application.

Email: support@pharmaspark.in

India

Please provide sufficient transaction information for us to investigate the request. Do not send passwords, OTPs, UPI PINs, CVVs, banking passwords or other sensitive authentication or payment credentials.